Privacy Policy

1. Information We Collect

Account Information

When you create an account or use our services, we may collect:

• Email address
• Name
• Account credentials
• Usage preferences

Content You Provide

Depending on the service, we may collect content you provide, including:

• Text, documents, and files you upload
• Photos and images
• Voice and audio recordings
• Metadata associated with your content

Technical Information

We automatically collect certain technical information when you use our services:

• Device information (device type, operating system, browser)
• IP address and general location
• App usage patterns and performance data
• Crash reports and diagnostic logs

2. How We Use Your Information

We use your information to:

• Provide Services: Deliver, maintain, and improve our applications and services
• Improve Products: Analyze usage patterns to enhance features and user experience
• Communicate: Send important updates, security alerts, and support messages
• Personalization: Customize your experience based on your preferences
• Security: Protect against fraud, abuse, and unauthorized access

3. AI and Machine Learning Processing

Some of our applications use artificial intelligence and machine learning to provide features. Here's how:

• Content Analysis: AI may analyze your content to enable search, categorization, and smart features
• Natural Language Processing: We use NLP to understand text queries and provide intelligent responses
• On-Device Processing: Where possible, AI processing happens on your device to minimize data transmission
• Privacy Protected: AI processing is designed with your privacy as a priority

We do not use your personal content to train general-purpose AI models shared across users. Any model improvements use anonymized, aggregated data only.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in these limited circumstances:

• With Your Consent: When you explicitly agree to sharing
• Service Providers: Trusted partners who help us operate our services (cloud hosting, analytics) — bound by strict data protection agreements
• Legal Requirements: When required by law, regulation, or valid legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice to you)

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS) and at rest
• Access Controls: Strict access controls limit who can access your data
• Security Reviews: Regular security assessments and vulnerability testing
• Secure Infrastructure: We use reputable cloud providers with industry certifications

6. Cookies and Tracking

Our website may use essential cookies to provide basic functionality. We do not use third-party advertising trackers. Any analytics we use are privacy-respecting and do not track you across other websites.

7. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@neuralforge.co.in and we will take steps to delete such information.

8. Your Rights and Choices

You have control over your data. Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request that we restrict processing of your data

For EEA/UK Residents (GDPR)

If you are located in the European Economic Area or United Kingdom, you have additional rights under the GDPR, including the right to lodge a complaint with a supervisory authority.

For California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt-out of the sale of personal information. We do not sell personal information.

9. Data Retention

• Active Accounts: We retain your data as long as your account is active
• Deleted Accounts: Data is deleted within 30 days of account deletion, after a grace period for recovery
• Legal Requirements: Some data may be retained longer if required by law

10. International Data Transfers

Neural Forge Technologies LLP is based in India. If you use our services from outside India, your data may be transferred to, stored, and processed in India. We ensure appropriate safeguards are in place for international data transfers.

11. Third-Party Services

Our applications may integrate with third-party services (e.g., Apple Sign In, Google Sign In). These services have their own privacy policies, and we encourage you to review them. We only request the minimum permissions necessary.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us